This privacy policy will explain how our Alif Care Pvt. Ltd (referred to as Our Company hereon) uses the personal data we collect from you when you use our properties, including our website, mobile apps and any other portals.
Our Company collects the following data:
Name, Username, Email address, CNIC, Password, and your contact number
To help improve your experience or enable certain features of the Services, we are also collecting your Personal Health and Sensitive Information, such as, but not limited to the following:
Disease info, Lifestyle info, Gender, Device Information, Date of Birth, Height, Weight, Waist Size, Lifestyle type, Alcoholic/Non-Alcoholic, Smoker/Non-Smoker, Medical Conditions (Diseases), Medications, Diet preference, Food allergy, Quality of nutrition, Blood glucose level, Nutritional preferences and profile, Stress levels, Energy levels, Hydration Levels, Physical activities.
Your device collects data to estimate a variety of metrics like the number of steps you take, your distance traveled, calories burned, weight, heart rate, sleep stages, active minutes and location. The data collected varies depending on which device you use. When your device syncs with our applications or software, data recorded on your device is transferred from your device to our servers.
The Services include features that use precise location data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can always remove our access using your mobile device settings. We may also derive your approximate location from your IP address.
The service uses social auths, including “Sign in with Apple” and “Sign in with Google” options to streamline the sign-in process for both Apple and Google users, enabling them to use their existing accounts for authentication with ease.
The service uses push notifications to provide users with timely reminders for their scheduled activities and to inform them when their weekly plan has been uploaded within the app.
When you access or use our Services, we receive certain usage data. This includes information about your interaction with the Services. For example, when you view or search content, install applications or software, create or log into your account; pair your device to your account, or open or interact with an application on your Fitbit or other device.
You directly provide Our Company with most of the data we collect. We collect and process data when you:
Our Company collects your data so that we can:
We at Alif Care understand that, you, by utilizing the Alif Care phone applications agree to share a large amount of your personal health data with us, so that we can better tailor our modules and programs to your individual needs.
Using the information we collect, we are able to deliver the Services to you and honor our Terms of Service contract with you. For example, we need to use your information to provide you with your application dashboard tracking your exercise, activity and other trends; to enable the community features of the Services; and to give you customer support.
If you use our services, we use your information to connect you with coaches, allow you to communicate with them through our Services, and help you achieve your goals to lead a healthier, more active life. For example, the goals that you provide allow you to develop a personal plan and set of actions in consultation with your coach.
We use the information we collect to improve and personalize the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and Services.
When you allow us to collect precise location information, we use that information to provide and improve features of the Services such as recording where a workout took place or mapping an activity.
We also use your information to make inferences and show you more relevant content. Here are some examples:
We use your information when needed to send you Service notifications and respond to you when you contact us. We also use your information to promote new features or products that we think you would be interested in. You can control marketing communications and most Service notifications by using your notification preferences in account settings or via the “Unsubscribe” link in an email.
We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments; protect against fraud and abuse; respond to a legal request or claim, conduct audits, and enforce our terms and policies.
We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however. If you have a security-related concerns, please contact
info@alif.care
We keep your account information, like your name, email address and password, for as long as your account is in existence because we need it to operate your account. In some cases, when you give us information for a feature of the Services, we delete the data after it is no longer needed for the feature. We keep other information, like your exercise or activity data, until you use your account settings or tools to delete the data or your account because we use this data to provide you with your personal statistics and other aspects of the Services. We also keep information about you and your use of the Services for 12 months, for legal reasons, and to prevent harm, including as described in the “How We will Use Information?”
Our Company is not sending any marketing-related emails, nor are we sharing the data with any third party.
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions. Please e-mail us at care@alif.care
The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at: +92.304.333.2543
Or write to us: info@alif.care
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit websites, they may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.
We are not using cookies to track anything.
The Our Company website contains links to other websites. Our privacy policy applies only to our website and Mobile Application, so if you click on a link to another website, you should read their privacy policy.
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 June 2023.
If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.